Get in touch with us within 3 business days of receiving your order and we will make arrangements for a refund or exchange. We're happy to send out your new product, subject to stock availability, or give you a full refund once we've received your order in it's original packaging with no signs of usage or damage. Please note that shipping and handling fees are non-refundable and that getting your parcel back to us will be at your expense. Product exchanges are treated as new orders and are subject to standard delivery costs. We’re very happy to refund you once we received your order back, unused and undamaged, if that’s what you’d prefer.